What’s new in Citybreak

Features and Improvements. Integration New Integration: FerryGateway API v1.3.1 Available - We’ve added support for the latest FerryGateway API version 1.3.1. If you're interested in using this integration or upgrading from an older version, please contact us for more information. Various Fixes. Online Addressed intermittent final payment failures on My Page due to “Missing url redirect or response!” issue.Corrected issue where optional add-ons in packages duplicated name fields and inflated cancellation insurance guest count.Sales Agent Resolved error in Sales…

Features and Improvements. Online iTicket Decimal Price Display for iTicket BookingFlow Widget Calendar - the iTicket bookingflow widget in CB Online now supports decimal price formatting, aligned with your CB Online currency settings.If you want to change the number of decimals shown, just reach out to us.Example: iTicket Online New Widget Parameter: startTimeISO – We’ve added a new optional parameter to the iTicket bookingflow widget:• startTimeISO — Use this with startDateISO to filter and display only tours starting after a specific time on the selected day.• …

Features and Improvements. Online New To-Do Group Widget for CMS Integration – A new widget is available for displaying To-Do product groups directly in your CMS. It supports grouped To-Do products (Parent products). Interested in being an early adopter or need implementation help? Please contact us via our support.Technical info can be found here Example: iTicket Online Sales Agent Optional Tour Products in iTicket Booking Flow – Optional tours now have improved UI in the iTicket booking flow.If a tour optional in iTicket, users will be prompted during booking to…

Various fixes. Citybreak iTicket BookingFlow - Improved “few left” display for tours to be more WCAG color-friendly. iTicket BookingFlow - Corrected a problem where stop sales were incorrectly displayed in the CB Online product calendar. CB Admin - Fixed an issue where iTicket price lists appeared disconnected even though they were correctly set up. Dynamic Packages - Fixed issue where the wrong timestamp was shown in Sales Agent and in booking confirmations. Dynamic Packages Admin - Resolved an error that occurred when saving changes in packages with multiple package…

Various fixes. Online Corrected a corner case in the iTicket BookingFlow widget that could cause users to get stuck in a loop.Fixed a MyPage session issue that could occur when users had multiple bookings under different names.Resolved a style issue in the Traveller Rating widget.Fixed a problem where the system requested Traveller Ratings when the feature wasn't activated.Resolved a configuration issue in the new ferry search form.Fixed a display issue in the ferry booking flow when cabin images were missing.Updated the Trustpilot widget link for ProtectGroup cancellation…

Features and Improvements. Online New Ferry widget and bookingflow - In the coming days, we will be rolling out a new ferry booking flow, including an improved ferry search widget. This update aligns with the UI/UX already introduced in ferry packages, ensuring a more seamless and user-friendly experience. iTicket iTicket Document Types Added to Citybreak - We have introduced support for iTicket document types across Citybreak, including Sales Agent, CB Online MyPage, and booking documents. The supported document types are: Voucher, Ticket and Group Ticket Various fixes…

Various fixes. Online Corrected a dynamic package navigation issue where clicking the "Continue" button multiple times could add multiple packages to the basket.Fixed an issue in the dynamic package search where ToDo product price groups were not available, ensuring correct search handling.Fixed an issue where certain package step orders did not display the total package price on the first step as intended.Corrected UI price display for some Todo steps in dynamic packages where some product groups showed incorrect from price.Fixed multiple WCAG (accessibility) issues in…

Various fixes. Online iTicket Fixed a UI display issue where some iTicket BookingFlow add-ons showed incorrect pricing in mobile view.Basket widget for iTicket BookingFlow now properly remains closed when adding a product with proceedToBasket=false.Fixed a UI display issue for some iTicket BookingFlow add-ons in mobile view.Resolved an issue with the reference currency display for iTicket BookingFlow, where some prices were incorrectly shown.Fixed an issue with iTicket activity transport products where location names were not displayed correctly in Sales Agent and booking…

Features and Improvements. Online Dynamic Package – Optional Steps from Basket: Users can now enrich their journey by adding optional products before or after booking via CB Online and MyPage. Hopefully, this will increase your online package sales. Admin Package Admin – Step Behavior Settings: New controls for step types Accommodation & To-Do for Optional Step Control.Mandatory - Required: Users must book a product from this step.Optional - Promote & Add from Basket: Users receive a prompt to view available products; optional step products can be added from the basket…

Features and Improvements. Online Mobile Calendar Update - Improved package widget calendar navigation for mobile devices by replacing pagination with smooth scrolling. This update will gradually be applied to all relevant widgets and search forms in CB Online.If you haven’t updated to the new Dynamic Package Widget in your CMS, please do so as soon as possible to avoid losing bookability. Contact us for assistance if needed. Online Enhanced Image Gallery - A new product image gallery has been introduced for package and ToDo detail views, with future support planned for…

Features and Improvements. Online CB Online Package Widget - Added a legend for improved clarity and aligned mobile and desktop views for consistency Citybreak Financial Margin VAT Support - CB Admin now supports configuring Margin VAT for dynamic packages. To use this setting: Open a package in CB admin and go to Settings → Financials. Note: Requires Margin VAT %, financial accounting and feature activation (from Visit) in place (else this settings is not available.) Various fixes. Online Fixed the sort bookable product first setting for the ToDo product list.Addressed…

Features and Improvements. Sales Agent Override Capacity for iTicket BookingFlow Products - The "Override Capacity" feature is now activated for all customers in Sales Agent. To access this toolbar, ensure the following: Your iTicket channel is set to "own channel."Your Citybreak channel is set to "own channel."Your Citybreak user role is admin or part of a user group with "Override Capacity" permissions.Documents New PDF Document Generation Service - We’ve transitioned to a new PDF generation service, making documents easier to maintain and resolving issues where images…

Features and Improvements. Online New Package Widget Rollout - We are beginning the rollout of our new Dynamic Packages Booking Widgets - starting with AccommodationAccommodation, TodoTodo, AccommodationTodo, AccommodationFlightFor CB Online Users: If you rely solely on /packages or package detail view deep link for CB Online, no action is required—sit back and relax!For External CMS Users: If you're using JavaScript snippets for the "old" package widgets, please contact us for guidance and assistance with the transition. Optional Steps for Accommodation and To-Do -…

Features and Improvements. CB Admin Preliminary Booking Default Setting for Sales Agent - Added a new organization setting to control the default option for preliminary bookings within Sales Agent. By default, this setting is “Yes,” as before, but it can now be adjusted to “No” if preferred.To access this setting, go to: CB Admin -> Manage -> Organization Settings -> Settings -> Preliminary Booking by Default and select "Yes" or "No" as the default value.Sales agent Integration Enhanced Re-Cancellation Flow for Protect Group Cancellation Insurance - Improved…

Various bug fixes. CB online Fixed a dynamic package availability issue, causing corrupt package bookings.Resolved a product description format issue in the product modal to fully reflect content formatting from CBIS.Added missing translations for the new Traveller Rating modal.Corrected a date display issue in the dynamic package product list that affected step settings.Fixed an issue with ferry add-ons sidebar in add/edit mode.Sales Agent Fixed an issue where partner organization users could not change organizations.Internal notes on bookings are now visible again for…

Features and Improvements. Citybreak CB Admin CB docs New Dynamic Package Basket Design - We have revamped the basket view for all dynamic package bookings in CB Online. The new design features a more visual package content header, product grouped per package step with content display in the basket view, and consistent updates across MyPage booking view and booking documents for a clearer and more engaging user experience.CB basket example - Package header + step title displayPackage step title display in CB documentsDynamic Packaging Step Icons - Introduced the option to…

Features and Improvements. CB Online Dynamic Package Price Display - Introduced a new dynamic price display for the product list and product views for Accommodation, ToDo, and Flight categories. This feature will be extended to Ferries with the upcoming redesign.CB online Dynamic Package Accommodation List Design - Upgraded the design for the package accommodation list, providing a more intuitive and visually appealing experience for users.NOTE: this will be available for customer that asks for it until further information.Citybreak iTicket iTicket BookingFlow Discount…

Features and Improvements. CB Online My Page user state - Enhanced handling of user states when multiple sessions are active for payment, editing, or canceling bookings. Improved communication to prevent issues when a user attempts to edit a booking in parallel within the same session.CB online Cancellation insurance display added - Added cancellation insurance display to My Page grouped with other fees.CB online Dynamic Package rich content - Introduced support for rich content in dynamic package lists and detail views.Package list UpdatesAdded filters for attributes,…

Features and Improvements. CB Online Product infomation modal improvement for packages - We have added dynamic package USP in the product modal in CB online, this content modal is accessible via all basket views + mypage.CB online My page booking display improvement - We have improved cancelation fees display in CB online my page for the booking detail view.iTicket Prepared for fixing a Citybreak - iTicket order mismatch issues - This has occurred for some customers in the past. When in production we will start a migration internal to move customers affected to the new…

Features and Improvements. CB online Klarna Company Bookings via PSP Klarna - We've added the possibility for company bookings through PSP Klarna. If you are interested in this feature, please contact us.Sales Agent Preferred Transport Route for Flight Booking - Added support for specifying preferred transport routes in the Sales Agent module for flight bookings.iTicket BookingFlow Arrangements/Events Seating Availability - Enhanced control of seating availability for arrangements/events in BookingFlow by adding support to handle a session key when provided by the…

Features and Improvements. CB Online Now you have a product map available in the product modal that users can find via basket and my page.Added a nightly slow test job to the CB online build pipeline. This enhancement aims to bolster quality assurance and mitigate risks further before deploying a system version.Resolved a CB Online todo guide detail page crawler issue that sometimes occurred when using Google Ads.Fixed a GA4 purchase event issue for item_category that was temporarily not aligned with other events.Corrected the CB Online traveler rating product summary…

Features and Improvements. CB Online We have replaced the dependency of web sockets with an alternative that allows for better overall performance and maintainability of our platform.Removed edit booking option on my page if the order is of type preliminary.CB online Klarna Added supplier messages support for external checkout "Klarna".Removed CB Online Basket widget from external checkout "Klarna" to avoid any updated basket issues that are not supported.Sales Agent iTicket Added support for preliminary booking state from Sales Agent to iTicket for "none-booking flow"…

Features and Improvements. Improved iTicket BookingFlow Package Distribution in Citybreak ChannelsAdded validation for users in Citybreak channel distribution for iTicket booking flow packages. To ensure the users always connect relevant Pricelist/Rates. Dynamic Package Search and Load Time MetricsAdded metrics to track dynamic package search and load time, aiming to optimize performance over time. Auto Cancellation Time for Preliminary Booking in Sales AgentUsers can now set an auto cancellation time for preliminary bookings via Sales Agent. This feature allows bookers to…

Citybreak Online / MyPage. Fixed an issue where duration was not displayed correctly for Easy Access Other products in the package basket view. We now display the content (images, traveler rating, attributes and description, etc.) of a product in the CB Online basket and MyPage. It will be displayed via a modal when you click on the product name. Citybreak Sales Agent. It is now possible to search on a group name in the Customer tab. Besides searching for name and booking number it is now also possible to search for the e-mail address in the Reservation tab at "More…

Google Analytics. We have updated GA4 events “item_category” for iTicket booking flow products. We have removed the hardcoded category “package”. “Item_categorys” now follows the CBIS category. Citybreak Online. We have improved SignalR support (it is used to update the shopping basket on demand).We have added some German and French translation for Book Visit addons presentation in Citybreak Online.Citybreak Sales Agent. We have updated a misleading iTicket booking flow merchandise date presentation in Sales Agent booking detail overview.Fixed an issue for preliminary…

iTicket Booking Flow. We improved Channel updates in Citybreak for iTicket Booking flow distribution, which means more reliable and quicker updates of products from iTicket to CB Online and Sales Agent. iTicket Booking Flow campaign information and promo codes are now displayed in Sales Agent and CB Online basket views and confirmation documents. We have added support for decimals in the Booking Flow widget (Now the amount follows the selected online settings (if the settings allow rounding with decimals we display that). General. We have removed all deprecated Google…

General. Before we displayed "dummy data" (eg. 1900-01-01) on complementary information (eg, date of birth) even though the complementary information was not mandatory. The fields are now hidden, which means that if you have a product with nonmandatory complementary information, we will not display any data at all regarding the complementary information.Citybreak Reports. Fixed an issue where generating a Product report in Citybreak Reports was impossible.Removed the due date on preliminary bookings, because the due date is the auto cancellation date.Integrations. Fixed an…

RELEASE NOTES FOR DECEMBER 1. Did you miss our last Release notes? Check them out here!CBIS/WEBX. Fixed an issue where products from the custom-built event form were empty when they came to CBIS. Now all new products are full of data in CBIS.Integrations. We have made a fix where we now allow products from external systems that contain many room duplicates (which is common for those specific external systems). Before those products where not created in CBIS.Citybreak Sales Agent. Fixed an issue on preliminary bookings with merchandise products (products with no date). The…

Citybreak Online. Fixed an issue where some addons from BookVisit were calculated twice.Fixed a bug where it was not possible to book accommodations from BookVisit due to an addon translation issue.Content on slots for BookingFlow was missing. This is now fixed.Added support for missing translations on MyPage for transport products.We have improved the information sidebar basket. See image below. We have updated the Package list in Citybreak Online, see image below. We have updated the Package detail view in Citybreak Online, see image below. Sales Agent. If you have…

Learn about the latest features and bug fixes from Citybreak and iTicket. General. We have made optimizations to increase performance on the BookingFlow product.We now support iTicket duration products (for example 1 day, 2 days, etc) for BookingFlow products. Citybreak Online. Fixed a discount calculation issue on MyPage. When you edited a booking and removed and added new products the “You save”-amount included removed products, which was incorrect.Citybreak Sales Agent. Fixed an issue where it was impossible to delete a cancellation fee in Sales Agent when there was a…

General. We have made improvements to the GA4 categories. We added more data to the categories (non-CBIS categories), eg. add-ons, ferry, and flight.We have made performance improvements for the BookingFlow product.CB Online. We have enhanced our support for WCAG with calendar keyboard navigation.Bookingflow Widget calendar keyboard navigation improvements to enhance (WCAG).Fixed a problem where a “company booking” made in Sales Agent, did not load as expected when you logged in to the booking on CB online My Page.Fixed a My Page issue where BookingFlow products could not…

iTicket BookingFlow – NEW producttype in iTicket. Bookingflow products now support iTicket PriceList distribution via CB channels.We have added support for EDIT booking before and after commit via Sales Agent and CB online for BookingFlow products. Contact us to activate the feature. In CB online & Sales Agent we have improved the price category picker. Now you can use the keyboard to add the number of participants. This is useful when booking larger groups.In Sales Agent (only) we display already booked and max capacity per occasion/tour. If you want to know more about…

What should I do when I see this view?. Click on REGISTER at the bottom of the page.Fill out the form with your name, e-mail address, and a NEW password. Click on REGISTER.Go to your e-mail provider and click on the verify link you have received.Now you are done and logged in to the application of your choice.Note! We recommend that you use your professional e-mail and not a personal e-mail.Step-by-step video. Note! Always use agent.citybreak.com to log in to Sales Agent or admin.citybreak.com to log in to Citybreak Admin! Note! Always use agent.citybreak.com to log in…

General. We have made great performance enhancements affecting platform response times in many areas.Citybreak Online. We added a missing departure time on the activity transport addons sidebar view in Citybreak Online.Fixed a MyPage preliminary booking detail view issue, making the “pay now” button visible even if the debt is 0:-.On Edit booking on MyPage the summary is now open per default, before it was closed and you had to open it to see your booked products.We fixed a minor issue related to Dynamic package accommodation.We have removed a generic Citybreak Online…

Citybreak Online. Removed unused deprecated functions and settings. We do this to get a more stable and faster product.Improved WCAG Support for CB online My Page.Fixed an Accommodation room name mismatch in CB online basket. Content from CBIS should always be the default content.Fixed a minor BookVisit cancellation description content text format for line breaks in CB online.Updated/added some BookVisit addon translations for Danish.Google Analytics. Updated GA4 “item_category” data to use CBIS first if possible.Added “Add remove_from_cart” GA4 event more info see our…

Citybreak Online. Fixed a minor issue for hostel beds where we incorrectly displayed the Adult price group when a child was placed in the hostel bed.Fixed a minor HTML issue with description text. Now you can see bold text on accommodation products when booking packages.Fixed an edge case when editing products on MyPage.Fixed a zoom-level issue on the product map.Citybreak Sales Agent. Fixed an issue where it was not possible to book.Fixed a bug where the addons were not updated with the correct price when editing the booking to have fewer nights.Fixed a UI issue, that…

CB online. We added “item_brand” to the GA4 item list for all events we support currently. This new field is populated with the Citybreak supplier organization name. For more GA4 info click here.Fixed a complementary information issue on GIT Golf packages.A My page “edit booking”-error is fixed. The issue occurred when adding new products on a new booking version. We have added standard My Page error handlers. The user will now be prompted with an error modal.Corrected the Basket product UI for todo duration products.Sales Agent. Corrected an A-agent price display issue…

CB online. We have enabled editing of Merchandise products via My Page.Changed logic for “Go to my booking”-link on the confirmation page when MyPage is activated, due to an edge case where the user was not auto-logged in.Citybreak. We fixed a bug that occurred if you were using margin VAT and multiple currencies. Integrations. We updated how we create PNR in the Amadeus connector.Looking for iTicket Release Notes? This way -->

CB Online. The product code from iTicket was incorrectly shown online on the customer info step for transport products. This is now fixed.There was a mismatch between the package light content on the accommodation guide vs the supplier package page.Fixed an issue where the “next” button in the Activity transport widget wasn’t visible at all times.When you searched for a location with special characters (eg. å/ä/ö) we didn’t display the characters correctly on the “search result page”. We now display the special character in the way it should be displayed.Before you had to…

Citybreak Online / MyPage. Fixed a display issue for bookings in MyPage with status re-canceled, where the booking was incorrectly displayed as an active booking. Now, when a booking is "re-canceled" it is correctly displayed under "My previous bookings".Updated buttons when users edit bookings via MyPage. We now handle states like disabled or not disabled better.Fixed a metadata issue on the package detail page used for content preview when posting URLs on Twitter and Facebook.Updated all new calendars to the latest version on all places where it is used, eg. on the to-do…

Citybreak Online Fixed an issue where package light from BookVisit with no sellable period restriction disappeared for a short period when updates were made We did a minor UI fix on the “remove” product button in an expired basket mode. Before the button (the word “remove”) was displayed with a strikethrough, now it is just a plain “Remove”.We have changed so that when a customer clicks the “cancel” button in the basket the customer is redirected to the start page of your choice (that you added during the implementation of Citybreak). If there is no start page added the…

Citybreak Admin. Citybreak reports. The Visit logo link was present on Pending reports for non-visit users, the logo is now hidden.In some specific scenarios, you got a 500 error when trying to reach reports.citybreak.com. These edge cases are now solved.Before we did not include the e-mail address (if checked in the search parameters) for the Booking Analysis per country Report, we do that now.We fixed it so that the dates and number of guests on a Dynamic package booking now is visible on the Arrival Report.Traveler rating. We had an issue where it sometimes was not…

General. Added custom document header support for Edit and Cancel booking e-mails. Before this was only displayed for new bookings.Citybreak Admin. There was an issue where the main image on a Dynamic package in Admin did not work as intended in all scenarios, this is now fixed.Citybreak Online. Fixed a minor filter issue in the Todo guide, where we displayed the wrong amount of available products on a view result button.Improved the appearance in Edit booking mode after removing all products in the shopping cart. Before you could not see that you were in Edit mode. Fixed…

CB Online We are running an internal migration project for CSS hosting for CB Online, with the goal of having faster updated CSS changes for all customers. We are approx. 50% done with the migration for CB Online in production. We identified some flaws on January 10 that we have now fixed to ensure a safer environment for all customers.Sometimes when the first arrival date was in the future we displayed today’s date in the calendar on external todo products in CB Online. This is now fixed.There was a rounding issue when you had a discount on an iTicket product. This is now…

Citybreak Online / MyPage. There was an issue where the room/private cabin content was missing when booking a dynamic package in CB Online. The content is now visible again.We now always display the “Travel Rating tab", even though the product has no score summary yet.It is now possible to have a unique translation for the "Unavailable" notification in the widget when there are no availability/valid price lists. Updated Activity Transport widget to allow special characters on the locations.Citybreak Professional / Citybreak Admin. Added flexibility to hide booking number…

Citybreak Galaxy API . There was an issue with the Galaxy API which did not fetch the right availability information. This is now fixed. Citybreak Sales Agent . Fixed an issue for AccommodationFerry package that occurred when having several search forms active in same the same session. Citybreak Online . We have implemented a nice-looking loader to the basket function in Citybreak Online. It will appear when you add/remove products. We have removed old and unused code, to make Citybreak faster and increase stability and user-friendliness. Book Visit integration . We…

Citybreak Online . We have removed an older version of the Skipass booking flow that was no longer in use. We always strive to keep the solution updated and therefore it is important to remove old features that have been replaced with better new ones. If you want to bypass some views when proceeding to the check out, we have updated the booking flow so you can move directly to the payment. This update allows you to skip basket but not the traveler/customer information if there are mandatory complements. We fixed a bug in the calendar so depending on if your week starts…

Galaxy API . A bug in Stays on the cabin detail page showed arrival dates that was not bookable. Dates and days without rate codes showed up in the search result. This issue is now fixed. Citybreak online . Prices in CB online for a client did not look good on the front end. The team has done a small CSS fix to align accommodation filters better in packages to solve this. A minor CSS fix has been made so the “No, do not cancel”- button that appears in the basket when you want to remove a product do not have the same color as the font when you hover over the button. …

Citybreak Professional / Citybreak Admin. When a user logged in to my page and wanted to edit their booking and remove a product/service, this action was not allowed. The my page-settings are now updated. The user can now both remove and add products on their booking. Mail styles were lost for Citybreak payment reminder emails. The mail design is now fixed.Key pickup information was missing in some customers booking confirmations. This issue is now solved.Citybreak Online. Free text search caused unwanted recursion on the todo search filter widget. This problem is now…

Citybreak Online / MyPage. When a user searched for accommodation and there were no results, the search field disappeared from the page. This is now fixed.There was an issue where certain settings for Easy Access cabins did not apply when changing/canceling a booking on Mypage. This issue is now fixed.Fixed a bug on the date picker on the Accommodation widget, that mainly appeared on Android devices. We have changed so that the Transport Activity widget uses the same timezone setting on both homebound and outbound.Fixed an issue where the cabin arrival days were not…