Contact our Support Teams
Enterprise Solutions
For Citybreak, Citybreak Financials, iTicket or WebX support please contact us via the support system.
The Enterprise support is available Monday - Friday 9:00 - 16:00 CET, except on Swedish bank holidays.
BookVisit
If you require help in BookVisit, please submit a ticket on help.bookvisit.com
Emergency Support
Examples of matters that are related to operations and are in the scope of on-call support are if:
- You cannot login to Citybreak, iTicket or BookVisit because the system doesn’t respond.
- Citybreak Online or BookVisit Online doesn’t respond.
- The booking is down.
If any of the above problems happen during evenings or weekends, and you can’t wait until the next day, we have on-call operational technicians standing by. Please call (+46) 031-380 60 94 only when in urgent need of technical support.*
*Please note: In case of calling our emergency support without adequate emergency matter, invoicing of SEK 1800 (EUR €175) per initiated hour for matter handling will apply.
Examples of matters that cannot be handled on the Emergency Support:
- Changes and cancellations of bookings.
- Allotment or availability issues.
- Configuration-related problems.
- All Agent-related questions. Agents are asked to contact the organization they are booking from directly.