User Support
For Visit Group’s customers and partners in the Nordic countries.
Contact our Support Teams
Enterprise Solutions
For Citybreak, Citybreak Financials, iTicket or WebX support please contact us via the support system.
The Enterprise support is available Monday - Friday 9:00 - 16:00 CET, except on Swedish bank holidays.
BookVisit
If you require help in BookVisit, please submit a ticket on help.bookvisit.com
Emergency Support
Examples of matters that are related to operations and are in the scope of on-call support are if:
- You cannot login to Citybreak, iTicket or BookVisit because the system doesn’t respond.
- Citybreak Online or BookVisit Online doesn’t respond.
- The booking is down.
If any of the above problems happen during evenings or weekends, and you can’t wait until the next day, we have on-call operational technicians standing by. Please call (+46) 031-380 60 94 only when in urgent need of technical support.*
*Please note: In case of calling our emergency support without adequate emergency matter, invoicing of SEK 1800 (EUR €175) per initiated hour for matter handling will apply.
Examples of matters that cannot be handled on the Emergency Support:
- Changes and cancellations of bookings.
- Allotment or availability issues.
- Configuration-related problems.
- All Agent-related questions. Agents are asked to contact the organization they are booking from directly.