User Support

For Visit Group’s customers and partners in the Nordic countries.

Citybreak Support
Platform Performance
BookVisit Support
Submit a Ticket!

Contact our Support Teams

Enterprise Solutions

For Citybreak, Citybreak Financials, iTicket or WebX support please contact us via the support system.
The Enterprise support is available Monday - Friday 9:00 - 16:00 CET, except on Swedish bank holidays.


If you require help in BookVisit, please submit a ticket on

Emergency Support Phone

Examples of matters that are related to operations and are in the scope of on-call support are if:

  • You cannot login to Citybreak, iTicket or BookVisit because the system doesn’t respond.
  • Citybreak Online or BookVisit Online doesn’t respond.
  • The booking is down.

If any of the above problems happen during evenings or weekends, and you can’t wait until the next day, we have on-call operational technicians standing by. Please call +46 (0) 31 380 60 00 only when in urgent need of technical support.

Examples of matters that cannot be handled on the Emergency Support Phone:

  • Changes and cancellations of bookings.
  • Allotment or availability issues.
  • Configuration-related problems.
  • All Agent-related questions. Agents are asked to contact the organization they are booking from directly.

Platform performance and operations: